Our Customer Stories

We have a gas fireplace that had to be sprayed 3 times for bees before anyone from Crown could come clean our fireplace. They removed 3 huge hives by removing the siding on our house pulling apart the outside portion of our fireplace and replaced everything easily, efficiently and perfectly. I was worried we would notice where the siding was removed but it looks great! The men who came to do the work were wonderful and friendly.

Deb from the office was beyond pleasant and helpful. She was very personable and answered all questions I had.

Tom and Ivan were spectacular and highly efficient during my chimney cleaning appointment! Huge shout out to both of them, thank you so much! And to provide me a quote to repair the crown on top of the job they were already doing was awesome and greatly appreciated. Deb at the office is a delight to work scheduling with, as well! Thank you all for your hard work and dedication to provide great service! 11/10 would recommend.

I was referred to Crown from a neighbor and have nothing but good things to say about this company. Friendly, knowledgeable, and the office staff was aces. They were out a few months ago and the torrential rain today has me on edge living in a 200 plus year old house. Their work is holding up but I found a new leak at my heater flue so I reckon I’ll be ringing them up again.

I originally had an appointment scheduled, for January 8th of 2024. The appointment was to have my chimney inspected and possibly cleaned. I was not able to be there on that day. I actually went to the office on January 2nd and spoke with Deb. I told her that I needed to reschedule because, I was not able to be at my home on January 8th. Because of the possibility of jeopardizing the warranty on my recently installed chimney flue pipe, of which crown chimney installed in 2019. Deb in the office worked very hard and was able to get two techs to perform the inspection on the same day. Thank you very much for the quick response.

My wife and I were smelling fumes in the house and having trouble with our furnace. After three repair visits from our service provider we discovered that our chimney was the culprit. I contacted a friend who in turn put us in touch with Crown Chimney. The office staff was very friendly and helped get a technician over that same afternoon. Saxton, their technician, was friendly and well versed in our problem and proceeded to inspect our chimney. He answered all my questions about what it might be and then proceeded to get his ladders ready for the climb up my roof. BTW, it was a cold and rather windy January day but he never hesitated to get on those ladders and climb our roof. He took many pictures both inside and out of our chimney and when he finished, quietly put his ladders back on the truck and talked to me about our emergency situation. Our chimney was almost 100% plugged and needed to be done now and he needed to shut our furnace and hot water off. The next morning their crew was here, early morning, to do the job. The two of them worked quietly both in the basement and on the roof to install a new liner, cap and new vent pipe to the furnace and hot water tank. They were friendly, very professional and they completely cleaned up after they were done. I found everyone I dealt with at Crown Chimney to be friendly, helpful and very informative. They really know the business and I would not hesitate to hire them again if needed.

The team at Crown Chimney, both in the office and in the field, are extremely professional, efficient and courteous. When the installation team showed up at my mother’s house, I was met by Dan…the crew chief. He was very professional and courteous, as was the entire team. He explained how the process would go, and set out with his crew to get to business. Even though they ran into an obstacle or two, they worked hard (and late) to complete the job according to schedule. They cleaned up any mess they made and left my mom’s house better than when they arrived. A great group to deal with.

the cleaners were here right when they said they would be. the were clean, considerate, and very efficient. We wouldn’t think of working with anyone else.

I found the Crown Chimney inspectors and crew to be very professional, knowledgeable and thorough. The receptionist was also very friendly and helpful. I would recommend this company to anyone with chimney issues.

From our first meeting with Saxton, great communication from Deb in the office and the courteous, talented build crew our gas fireplace construction project went seamlessly. Their professionalism draws to them a strong group of professionals including stone suppliers, gas pipefitters and electricians who provide timely service and integrated effortlessly with the build crew. We could not have been happier with the service or the final product.

From the start when Saxton arrived to perform inspections on a boiler chimney and a fireplace chimney, it was evident the training and knowledge demonstrated made sense and easy to understand. The estimates to perform the repairs/updates were easy to read and thorough, even though our chimneys built in 1987 do not meet current 2016 standards. Once we got over that hurdle the rest made sense.

We called for the inspection due to an issue with the existing boiler/chimney spitting out soot. Turns out the liner in the chimney was breaking apart.

When the team arrived to remove the old liner and install a new, stainless steel one, Tom (team leader), was patient with me and explained in detail the work they were going to perform. They worked well together, and did not mind by occasional observance of the process. There was no wasted time, but did not sense either of the three men were pressured to “hurry” and get it done. Was so pleased to see how they managed to keep dust to a minimum and then cleaned up when done.

From the on-set, Deb in the office made us comfortable treating us as though we were the only important client when in contact. The process of warranty, invoice and payment was simple and easy to manage. When I called with a question, I could hear her smile while we talked. Thanks Deb.

Louie and his crew were excellent. They replaced my chimney liner in a minimal amount of time which was important to me since I work from home. Their work was high quality and they did an excellent job of cleaning up. All in all, no complaints whatsoever – just praise.

I’ve been using Crown Chimney since I bought my house in 2013, first for installation of a wood stove insert and new flues, and now for annual inspections. I’ve always been impressed with the excellent customer service provided by Jesse and his team. In a time when there is a lot of turnover in the workforce, it is nice to see a familiar face each year in longtime technician, Tom.

After having a wood chimney fire, I decided to try gas instead. I did some research with other company’s but they did not compare to Crown Chimney. After picking out the fireplace and mantel, with Saxton’s approval. The date was set. Had a wonderful time with Deb picking out the granite sides (seriously). Crown coordinated with their gas company to come out on day 2 of this project. I was predicting a mess so I covered everything. The day has now arrived. Dan, John and Josh arrived and set up the scaffolding on my deck and then started the work inside. They explained everything to me and went above and beyond to be neat with out any dust or debris in my home. The chimney work involved new pipes and a chimney cover, which again was done to perfection. These guys worked hard and did a fantastic job and I would highly recommend them to everyone.

Thank you Saxton, Deb, Dan, John and Josh.

Tom and Hazen came out to measure our chimney for a new cover. They were knowledgeable, professional, courteous, and friendly. We could not have been happier.

I had the entire team at CROWNE CHIMNEY work with me to inspect, quote and repair my main chimney and pellet stove chimney. Not only was I impressed with the whole process, including price, time and quality of work, the team of Louie, Matty,and Ivan went above and beyond to insure my satisfaction. I HIGHLY RECOMMEND CROWNE CHIMNEY!

Dan, Matt, and Louie were courteous, competent, professional, attentive, respectful, and hardworking. Great guys did a great job.

Some of the men took lunch on the roof. That’s what you call dedication.

Inspection was done in a timely fashion and professionally completed. I’ve been using this company for several years and I will continue to do so. Thank you much!

I was very pleased from start to finish! From the estimator to the on site crew, everyone was great!

Professional , courteous and respectful. End result looks beautiful!

The two workers that came out to our house to work on our chimney we were very pleased with. They were courtesy, friendly and worked efficiently. If the need be they would be welcomed back. Thank-you , Kathy & Cliff

Had a great experience with Crown Chimney- santon gave us a thorough estimate and explanation of our chimney issues and the crew that installed our chimney caps did a great job. Deb was an absolute pleasure to speak with and was always trying to move us up on the schedule, which was greatly appreciated.

Saxton and his crew got the job done as quoted on time and left no trace. I highly recommend

Could not have asked for better servises. One of the most outstanding companies I have ever dealt with. They were professional and very qualified about their work.

To say that I’m happy with the work that was done is an understatement. Saxton and the crew that came out not only fixed the chimney issue we were having, but pointed out that a previous company installed the wrong hot water heater which caused our carbon monoxide alarm to go off. Saxton brought it to my attention and was honest and as professional as can be. The level of professionalism from Saxton and the guys was amazing. This was our first time working with Crown Chimney and I can say I would will hire them for any chimney work we may need in the future.

THANK YOU!!

We were very pleased with Crown Chimney. The 2 gentleman that came to work on our chimney were very courteous and stayed on task.

They did a beautiful job.

The people at Crown Chimney were great! We called about our boiler making oil smells and Jesse came out and inspected it. They were so professional especially Deb in the office. The workers who came out to the site did such a great job and you would not even know they were there. They cleaned up everything. They even worked in the rain. Thank you again.

Once it became clear that we needed a chimney flue replacement, we contacted Crown based on their New Hampshire location and the many fine reviews. They came out quickly, conducted a thorough inspection and provided a detailed estimate. The actual work was an all-day process but the guys were professional and their clean-up was top-notch. Several months later they returned when weather permitted to finished up some masonry work. So we had them out a total of 3 times. Throughout the process, the office was very good about keeping us posted as to any schedule changes and the guys called us each time when they were 10 or 15 minutes out. All in all we were quite impressed with their work and their professionalism. I would certainly use them again and recommend them to others.

I am so glad that I was told about your company at just the right time. You did a wonderful job and just keep doing it.

Thank you

I have been working on updating my heating for my house this spring/summer and needed a liner for my chimney. Crown Chimney was so friendly and helpful when I called and where very accommodating with my schedule. Deb was amazing on the phone and the guys that came to my house were so helpful and professional. I would highly recommend this company for any of your chimney needs. So glad I was referred to them!!

We had to wait a long time for our new Pellet stove Mostly due to the Manufacture When it did come in they were Right on it They cleaned out our old Wood-burner and Chimney ?. Cant wait to use it when it Freezing cold. Had an issue with the door. They came out the next Day and were Great , even showed me how to take it apart for a cleaning. Thank you. Scott D.

From start to finish, it has been an absolute pleasure working with Saxton and his crew. They run a smart and efficient business. Everyone is incredibly professional, clean, and friendly; pricing was clear and transparent; customer service was personable; installation was timely; and coordination with other contractors was handled seamlessly. We love our new gas insert and cannot recommend Crown Chimney enough. ?????

From start to finish and later though service appts. the teams over at Crown where EXCEPTIONAL. Saxton, Dan, Tom and Deb in the office run an outstanding local business. Deb is on point every time with her communication, follow-up, emails, clear detailed invoices, and always goes above and beyond to make sure every detail is taken care of. Her level is communication and kindness is exceptional. Saxton took the time to make sure I understood every step of our wood stove insert install, answered all my questions, and took the time to explain the benefits of converting a traditional fireplace into a wood insert. My install and service appts with Dan and Tom followed in line with the level of customer service, professionalism, and quality of work. Can’t thank the Crown Team enough for making the whole process easy, educational, and within budget. Looking forward to doing more business with you and highly recommend to anyone!

Prompt service to do a sealant job on chimney flashing looks very professional.

My old, 90s-era propane fireplace needed replacing. Saxton came to do the initial estimate, and he was incredibly knowledgeable and pleasant. When they came back to replace the unit, Santon and his crew were nothing short of amazing. This job was not an easy one, as the entire venting system also needed overhauling, and to top it off, there was a large nest of wasps on top of the old unit (explains why I was getting wasps inside the house every spring). The chimney cap also needed to be replaced, the old mantel was too small and had to be replaced to accommodate the surround-stone now required by code, on and on. The guys were extremely polite, efficient, and a pleasure to have in my home. I now have a magnificent new unit and mantel in the room and the difference is astounding. Before hiring them, I was told by several people that Crown was the best in the state; they were right, hands down. My great thanks to everyone on the team that day. I could not be happier with the gorgeous, new installation.

The crew was so professional! Every attention to detail and keeping a clean work area as well as ensuring all was the same as when they arrived. Safety, satisfaction, and customer service! Number one company to choose for your maintenance or next project.

Tom and his team arrived on-time to evaluate both the boiler chimney and the (non-working) fireplace chimney of our new home. We knew the fireplace was not likely to be usable, and Tom was able to show me the several reasons why that was the case. We received their quote quickly regarding the necessary boiler liner.

The company kept me abreast of cancellations in their schedule and were able to get workers out to us much sooner than originally hoped.

Louis and Ivan arrived on-time and installed a liner in our boiler chimney. They were kind, professional, efficient with their time (and mine), easily trouble-shot a few challenges with an angle in our chimney, and cleaned up well after all the work was done. We are really pleased — thank you!

The team arrived on Monday 9/19 to open up a new breech and close the old one. This included Louie and his supervisor also came out to give them a hand since it was a difficult job. They (all of them) did a great job.

Every time that we have had Crown Chimney do their yearly inspection of our chimney, we have been very satisfied. This last time was for repointing and the work was completed in a timely and satisfactory manner. All debris was picked up and the area left clean.

Clean and professional. A difficult job made to appear easy by Saxton and his team. We are very satisfied and happy with the results. Thank you all very much.

After Crown Chimney did a wonderful job this past spring making repairs and sealing our fireplace chimney, we were delighted to engage them again recently, for an operational inspection of our fireplace and flue. As always, the employees are courteous, prompt, professional, and very neat. A special thank you to Tom, Matt and the office staff for their service.

The team at Crown was great throughout the entire installation. It’s rare nowadays that your get a call back, let alone the level of customer service that we received. Crown very clearly explained our options, provided very specific details for how and where the gas piping and electrical outlet needed to be placed, and were prompt.

Special thanks to Deb in the office for coordinating everything and Saxton for the quick installation and thorough explanation of the propane unit that was installed and how to operate it. I’d highly recommend Crown Chimney.

Called Crown to help with a leak in our chimney which was discovered during a recent heavy rain storm. Stephanie was a pleasure to work with and moved the schedule around to accommodate a quick turnaround. Saxton and Jon arrived a few hours later, assessed the issue and fixed accordingly. First class company that will exceed your expectations! I would highly recommend–Bob M.

Tom always does a great job, and very friendly too. Very satisfied, from the original upgrade to now.

Everyone I dealt with at Crown has been very professional as well as very accommodating. They office staff is very friendly and Saxton showed up right on time and was very thorough with his initial inspection and his explanation to me of the issues at hand. Because of the backlog, the work at my house was not scheduled to be done for 7 months after the inspection and estimate. However, they had me on a cancellation list in the hope of moving up that time frame. They did not forget about me and the work was done almost 3 months earlier than expected. Dan and his crew showed up right on time as well and the work and cleanup was top-notch. I would use Crown again and/or recommend them to others without hesitation.

We are grateful to Crown Chimney for having done such a remarkable job with our recent chimney work and pellet stove installation. Tom Gilbert was amazing throughout all phases of the project, from the quote to the install. He exceeded every expectation: He was informative, meticulous, professional, and just an absolute pleasure to have on the job. I can’t say enough good things about his work and the outcome. Thank you!

I work for a general contractor. I just wanted to let you know that I could not be more pleased with the flue replacement that Tom and John did at my house with the help of a couple more guys from Crown Chimney. Everyone I have dealt with from the company has been responsive and professional. I cannot begin to say how appreciative I was of their work that “went above and beyond” what I would expect. Their attention to detail even to the final cleanup was awesome. Thanks guys.

Saxton, John and Matt arrived when promised and were a very professional and efficient team throughout the 3 days of the project. Each team member was knowledgeable and able to answer my questions about different steps in the process, checking in with each other as needed to ensure accuracy. I appreciated their keeping a very clean work area, inside and out. I have every confidence in the work completed.

They even helped me to save some of the old brick for use in the yard!

Last weekend my new pellet insert was installed. Saxton and Louie did a great job. They were very professional and neat. They came on time and explained very aspect of the installation. I have been a customer of Crown Chimney for nine years and all the employees are top notch. They are honest and never tried to upsell me. The Office staff is always pleasant and will return phone calls. I can recommend Crown Chimney without any reservations.

Crown chimney did an outstandingly excellent job of rectifying a poor gas fireplace installation, relining the boiler flue and rebuilding the crown to turn a drafty, leaky, old five fireplace chimney into dry warm efficient heating system. They were very professional giving a detailed explanation of the work that needed to be done and why, calling every day to let us know when they would show up, everyone was very neat and considerate while working inside the home and completed the job efficiently and ahead of schedule. We would wholeheartedly recommend this company and will have them back if we decide to get any of the other fireplaces working

Tom and his partner, (I apologize for not remembering his name) arrived at the exact scheduled time. They had cleaning materials in hand. They inspected the boiler flu pipe from both the basement at the boiler and then went to the roof. They told me “it looked great and did not need to be cleaned”. They could have told me it was a mess and needed cleaning. I would not have known the difference. My point is that Crown Chimney and its’ Techs have always been 100% honest. I would think most homeowners don’t know how their chimneys work and how they should look so, it would be easy to take advantage of the homeowner. I have never felt that was going to happen to me. Also, I had a couple of technical questions and Tom provided knowledgeable and educated answers. I had a minor problem with my chimney cap and they fixed it. I also hired Crown to install my boiler flu pipe 3 years ago.